Service

Service concept

First, as the seller's market changes into a buyer's market, the concept of consumption changes.

Consumers are more willing to accept higher-quality goods (or services). Quality refers to intrinsic quality, packaging quality and service quality. Consumer needs need to be met to the greatest extent possible. We should research, design and improve services from the customer's (or consumer's) point of view, not from the company's point of view. 
1. Improve the service system, strengthen pre-sale, in-sale and after-sales service, help customers solve various problems, and provide convenient service; 
2. Attach great importance to customer opinions, customer participation in decision-making, and take customer opinions as one of the important links to achieve customer satisfaction. Do everything possible to retain old customers; 

服務理念
企業文化

Second, the customer is always right

1. The customer is the buyer and not the troublemaker;
2. Customers understand their own needs and interests, which is the information that enterprises need; 
3. Due to the "natural consistency" of customers, quarreling with one customer is quarreling with all customers. 

Third, the three elements of customer satisfaction

1. Commodity satisfaction: customers are satisfied with the quality of goods; 
2. Service satisfaction: pre-sale, sale and after-sales service win customer recognition. Whether it is the perfect commodity and the reasonable price, the commodity depends on the service. "After-sales service achieves eternal customers". 
3. Corporate image satisfaction: comprehensive strength and overall image have been recognized by society.

企業文化
KNX Carbon

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